The Next Plumbing Code of Ethics
Customer Service
- WE WILL SERVE our customers with integrity, competence, and objectivity.
- WE WILL DELIVER to our customers all that we have promised, both in service and in value.
- WE WILL EXPLORE each customer's unique situation in great detail. Our customer's needs are not one size fits all, and we will provide individualized assessments for everyone.
- WE WILL EDUCATE our customers to the best of our ability. We are experts in our field, and we will provide an apt diagnosis and will fail to yield until the customer has a full and complete understanding of the services we offer.
- WE WILL BUILD our trust with our customers. We are the customers next best friend, and that relationship starts with trust.
Team Members
- WE REGARD our employee’s satisfaction as important as our customers. We believe a happy team member will deliver an unparalleled experience to our customers.
- WE PROMISE to provide each team member with expert level training, education, and the tools to be industry leaders.
- WE WILL GROW with our team members. Each team member is an investment in Next Plumbing, and we believe in nurturing that investment.
Professional Responsibility
Integrity
Our reputation as a company is that our customers can trust us is our most valuable asset, and it is up to all of us to make sure that we continually earn that trust. All of our communications and other interactions with our customers should increase their trust in us.
Take Action
Anytime you feel our customers aren’t being well-served, it is our responsibility to let someone in the company know about it. Continually improving services starts from the bottom up.
Improving the Community
We don’t just work in our community, we raise our families here. It is our responsibility to represent Next Plumbing with the highest standards wherever we are. Learn more about how we are helping our community.
Challenge Each other
We represent the best of what the plumbing industry has to offer. If we are to remain industry leaders we must constantly challenge one another to improve and succeed. Mediocrity and complacency is the death of innovation.
Hear From Our Happy Customers
At Next Plumbing, your satisfaction is our priority! See for yourself what our customers have to say about working with us.
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"Prompt, knowledgeable service from Tony"
We're happy with the result and total cost. This is our second experience with Next Plumbing and would not hesitate to call them for any plumbing problem or renovation.
- Deborah F. -
"Next Plumbing and Tony has your back. You will be surprisingly pleased . They have earned their rave reviews!!!"
Used Next Plumbing today for repairs to both of my bathrooms. I was very anxious about what the repairs would entail, would they be honest, would I be ripped off? Let me tell you, I will not use any other plumbing repair service. I will use Next Plumbin
- Nanci R. -
"Outstanding work"
Ray came out and helped with a bath tub drain and replacing the hot water cartridge in the master bath shower. He was ...
- Thomas Stephens -
"We received excellent service"
We received excellent service on a new hot water heater. Michael Story was knowledgeable and explained differences in ...
- John R. -
"Honesty & caring"
I was lucky to have Matt as my technician. Reviewed my problems, gave me different options, realizing I was on a budget. Did ...
- Jacque -
"Good price and excellent product."
Ray took what was a total mess under my sink regarding excessive hose and replaced with a lot less hose along with new ...
- Ray Rossley -
"Exceptional"
EXCEPTIONAL service and company. From call in (Julia) to on-site service (Mike Story) absolute OUTSTANDING experience. Thank ...
- Ed Handy -
"Great Job, highly recommend."
Mike from Next Plumbing came out, same day with short notice , on time, courteous and professional. Replaced gas hot water ...
- Alan
